UCLA LEADERSHIP MUST SUPPORT WORKERS AT THE PAO/PCC!

As employees, patients, and members of the UCLA Health community, mismanagement at the PAO/PCC affects us all. The PAO/PCC is the first point of contact for patients getting care at UCLA Health and should be a priority for staffing, training, and resources. Instead, more and more managers are hired while call agents remain mismanaged, unsupported and understaffed.

Employees of the PAO/PCC say the call center is in crisis. Workers are exhausted, burnt out, and feeling helpless as they try to do their jobs. A lack of staffing and training, unequal treatment among staff, and rampant mismanagement is causing delays in patient care. Patients are forced onto longer hold times because agents are bounced around to queues that they aren't properly trained on. The strain on employees is increasing and patients, justifiably, are more frustrated every day with the hold times and delays.

UCLA Health patient care depends on a well-functioning PAO/PCC! Help us make change at the PCC by sending our demands to UCLA leadership TODAY!