{
	"type": "rich",
	"version": "1.0",
	"provider_name": "Action Network",
	"provider_url": "https://actionnetwork.org",
	
	"html": "<link href='https://actionnetwork.org/css/style-embed-v3.css' rel='stylesheet' type='text/css' /><script src='https://actionnetwork.org/widgets/v6/event/building-seamless-customer-information-systems-for-transit?format=js&source=widget'></script><div id='can-event-area-building-seamless-customer-information-systems-for-transit' style='width: 100%'><!-- this div is the target for our HTML insertion --></div>",
	"author_name": "Seamless Bay Area",
	"author_url": "https://actionnetwork.org/groups/seamless-bay-area-2",
	"title": "Building Customer Information Experiences: Design &amp; Technology for Seamless Transit",
	"thumbnail_url": "https://can2-prod.s3.amazonaws.com/events/photos/001/119/429/normal/Customer_Information_System_UX_Event_-_summary_proposal_for_SFMTA_(4).jpg",
	"description": "Knowing when your bus will arrive, when your subway train is delayed, or finding the rapid bus routes on a web-based map: these are all essential ingredients in a modern transit customer information system. A well-designed, human-centered approach to sharing information with riders helps make transit more usable and comfortable for all. Transit agencies around the country have recognized this and are investing in upgrades. But what does it take to build a great transit customer information system? And what does it mean to build such a system in a seamless way, so that riders get the best information regardless of which service or operator they use? To help us answer these questions, we&#x27;ll hear from some experts: Jason Lee at the SFMTA, who has been leading the multimillion dollar Next Generation Customer Information System project for Muni. Will Fisher, Chief Innovation Officer at the Long Island Railroad, who oversaw the effort to share crowding information on trains, among other human-centered innovations.   Dave Maltzan, who led the MBTA&#x27;s Rapid Transit Real-time project, a rebuild of the Boston T&#x27;s real-time arrivals system, and now works at Swiftly, a pioneer in data-driven transit operations. Join Seamless Bay Area, Streets for People and SF Transit Riders for a fascinating exploration of design and engineering in pursuit of better customer information on transit!",
	"url": "https://actionnetwork.org/events/building-seamless-customer-information-systems-for-transit"
}