We are writing as Apple customers regarding the company’s decision to close its Towson, Maryland retail store — the first unionized Apple retail store in the United States, where workers are represented by the IAM Union (International Association of Machinists and Aerospace Workers).

This location is not just another store — it represents a historic step for retail workers who chose to organize and have a voice on the job. The nearly 90 employees at Towson are part of the workforce that has helped build Apple into one of the most successful companies in the world.

We are troubled by what appears to be unequal treatment of these workers. While employees at two non-union Apple stores closing in the same timeframe were guaranteed transfers, Towson workers were told they must reapply for positions through the same process as external applicants. This raises serious concerns about whether Apple is living up to its values.

As customers, this decision also calls into question the trust and goodwill we associate with the Apple brand. Many of us choose Apple products not just for their quality, but because of the values the company claims to uphold. We want to feel confident that when we purchase Apple products, the workers behind them are treated with respect and that their voices are heard.

At a time when Apple is undergoing a leadership transition, we urge incoming CEO John Ternus to take a different path — one rooted in collaboration and respect for the workers who generate the company’s innovation, customer loyalty and profitability.

We are also concerned that this decision may conflict with Apple’s own stated commitments to human rights, including its pledge to uphold the International Labour Organization’s Declaration on Fundamental Principles and Rights at Work.

Beyond the workforce implications, closing the Towson store will harm the broader community. This location serves as a critical hub for customers across the Baltimore region, including those who rely on public transit, as well as students, working families, and small businesses who depend on in-person service and support.

As loyal customers, we expect Apple to lead by example — not only in its products, but in how it treats its workers and communities.

We urge you to reconsider this decision, work with the union workforce in Towson, and maintain a retail presence that serves both employees and the public.