We are call center professionals who are coming together with Communications Workers of America (CWA) for better pay and benefits, and respect on the job. We work at federally-contracted call centers that respond to inquiries for the Centers for Medicare and Medicaid Services (CMS). We are writing you because of your key roles overseeing federal contracts and ensuring compliance with federal labor laws, including the Service Contract Act (SCA).
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Last year, members of our organizing committee met with several Members of Congress. In those meetings, we conveyed our concerns that General Dynamics Information Technology (GDIT) engaged in wage theft by misclassifying us under the SCA. We discussed how GDIT paid us under entry-level classifications that don’t reflect the complexity of the work we do. And we explained how, working with CWA, we filed complaints with the Department of Labor calling for an investigation of wage theft at the company. As far as we know, these investigations are ongoing.

In November, GDIT sold its call center business to a company called Maximus. Maximus has kept GDIT's pay rates and classifications for us. This means that the SCA misclassification and underpayment we identified under GDIT continues under Maximus.

With Maximus as our new employer, our fight for proper classifications, higher pay, and a union will not change. We appreciate your past support, and ask that you continue to make oversight over these issues a top priority so that federal contractors are held accountable for their labor violations.

We look forward to hearing from you about your plans for oversight and investigation of wage theft and misclassification by federal contractors and would be happy to provide any assistance in our power to ensure that violators are held accountable in an effective and timely way.