Knowing when your bus will arrive, when your subway train is delayed, or finding the rapid bus routes on a web-based map: these are all essential ingredients in a modern transit customer information system. A well-designed, human-centered approach to sharing information with riders helps make transit more usable and comfortable for all. Transit agencies around the country have recognized this and are investing in upgrades. What does it take to build a great transit customer information experience? What does it mean to build such a system in a seamless way, so that riders get the best information regardless of which service or operator they use?

To help us answer these questions, we'll hear from some experts:

• Jason Lee at the SFMTA, who has been leading the Next Generation Customer Information System project for Muni.
• Will Fisher, Chief Innovation Officer at the Long Island Railroad, who has overseen a transformation of the LIRR customer information experience, including such innovations as sharing train crowding information.  
• Dave Maltzan of Swiftly, who led the MBTA's Rapid Transit Real-time project, a rebuild of the Boston T's real-time arrivals system. He now works at Swiftly, a pioneer in data-driven transit operations.

Join us for a fascinating exploration of design and engineering in pursuit of better customer information on transit!

This event is co-sponsored by SF Transit Riders and Streets for People.