We believe that the Commonwealth needs a 21st Century, world-class transportation system – because it is what we all deserve. But in order to see that happen, we need investments in track maintenance, the purchase of new vehicles and new technology, and improvements to infrastructure to help turn around the MBTA and ensure an improved system for riders. As tax paying citizens of Massachusetts, you are invested in the MBTA, and as riders your fares are an integral part of MBTA funding. Your contributions should be utilized to invest in the system you rely on, not given to a private company seeking to make a profit off of a public service.

RidersFirst is operated by the Boston Carmen’s Union, Local 589, which is the largest of 28 unions with members employed by the MBTA. Over 4,100 MBTA employees are members of Local 589, including: Bus Drivers, Train (Subway) and Trolley Operators, Maintenance of Way and Repairmen, Money Room Employees, and Automated Fare Collection (AFC) Technicians, Customer Service Agents (CSA), Dispatchers, and Clerks. All workers must have a high school diploma or a GED, complete a CORI check, pass a psychology evaluation, and pass an aptitude test. Below are some other stats about Local 589 members.