On Thursday April 30th, CBA announced that on Monday 4th of May they'd be temporarily closing 115 retail branches, and that staff would be seconded into other roles to assist with higher phone call volumes brought about by COVID-19.

This was a major change, made with little information and even less notice. It raised questions and concerns for those affected, and while of course, many members were more than happy to assist customers, their concerns about what this meant for the future, and how it was done, were justified.

FSU members came together to  demand proper consultation around pay, timeframes and the future of CBA's retail network.

Since then we've held multiple meetings with those affected. We've won on of the battles on pay, with secondees being offered a $10,000 uplift in secondment allowance - the amount they were campaigning for. This battle is not over, with members of the view that CBA should backpay them at that rate for the whole secondment, in recognition that it was always the fair amount.

There are now new secondees who are being paid at the lower secondment allowance rate on the basis of CBA's flawed argument about when and why secondees should be paid the same as other FAS agents. This is unfair.

There are also Team Leaders who are being paid at their old rate of pay while other FAS TLs are paid more.
This is unfair.

We are also pushing CBA to make permanent jobs available to those who are currently seconded and want them.

There are also a number of issues around hours and pay that affect smaller groups within FAS or those seconded elsewhere.

Through the FSU we will work collectively to address these and other issues within the FAS area.

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