Westpac Group Home Finance Managers (HFMs) and St George Lenders from across the country recently met to discuss the impact of recent changes.

HFMs have raised a number of issues:

• Inconsistent policy and credit changes, especially during the COVID crisis.
• OBP – major problems in training, rollout and policy not reflecting processes.
• Targets – failure to readjust targets to reflect the reality of COVID and major blowouts in time to process loan applications.
• Lack of work life balance, with reports of staff working excessive hours, including late nights and weekends.

It is important that impacted employees act together. There are 3 things that HFMs can do to address these issues.

1. Tell your story
2. Sign onto the campaign
3. Play a role to bring about change.

Please tell your story and register for the campaign here.