Why This Matters:

Accountability only works when people have the structure, support, and data to succeed.

Right now, the VA lacks consistent performance check-ins, competency validation, and standardized metrics—making it hard to hold anyone accountable fairly. That gap allows poor performance to go unchecked while strong employees struggle to grow without clear direction.

The VA Operational Accountability & Frontline Support Act of 2025 changes that by creating a framework that empowers both supervisors and staff through regular one-on-one coaching, verified competencies, and validated national metrics built for improvement, not punishment.

Tell Congress: Build a culture where accountability empowers, direction is clear, and good leadership helps everyone perform at their best.