Performance should be a conversation—not a one-way punishment.

Too often, VA employees are disciplined without clear expectations, feedback, or support. Meanwhile, supervisors face no accountability for failing to lead.
The VA Operational Accountability and Frontline Support Act changes that by requiring regular check-ins, standardized metrics, and performance documentation—for everyone.

This bill would:

• Mandate monthly one-on-one performance meetings between staff and supervisors

• Require documentation in a centralized system with monthly compliance reports

• Establish national performance metrics for schedulers

• Create check-in protocols for new hires

• Hold supervisors and leaders accountable when they fail to support their teams

Tell Congress: Real performance management includes support—not just punishment.