Protect employees from COVID-19 at Teleperformance contact centres

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Protect employees from COVID-19 at Teleperformance contact centres

Daniel Julien, CEO, Teleperformance S.E.

Teleperformance must do better to protect employees during the COVID-19 pandemic. Currently, the company’s workers—who provide customer support for clients like Apple, Amazon, Google, Netflix, and Facebook—are afraid for their safety as well as the safety of their friends, families and colleagues.

With often crammed workspaces and shared equipment, contact centres are dangerous places to work in the time of the new coronavirus. In South Korea, one of the largest outbreaks of COVID-19 was traced to a contact centre in Seoul. Teleperformance is the largest company in the contact centre sector employing more than 330,000 workers in 80 countries around the world. It has the resources to provide safe jobs for all workers. Sign our petition to the company’s CEO calling for basic protections.

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UNI Global Union

To: Daniel Julien, CEO, Teleperformance S.E.
From: [Your Name]

In the midst of a global pandemic of COVID-19, we call on the world's largest contact centre company Teleperformance to undertake the following measures to save the lives of employees, members of their families and their communities.

1. Paid leave.

If workers are sick or put in quarantine, Teleperformance and its clients should pay them. Workers should also be fully paid if governments order contact centres shut during this time.

2. Health and safety measures.

For services that are non-essential for the functioning of our communities, workers should be put on paid leave, temporary remote work, and/or assigned limited on-site work to meet the service demands of clients.

Not all work can be done remotely over this crisis period. Teleperformance should identify accounts that qualify as essential services, or which have privacy and data protection requirements that require work to be performed on-site. In these cases, the company should adopt the following procedures for on-site work, including:

• Provide individually assigned workstations for each employee including individual headsets and keyboards.
• Separate workstations to comply with World Health Organization and local health authorities’ recommendations on social distancing.
• Conduct thorough hospital-grade cleaning between shifts.

3. Unionisation to protect workers’ interest

The company should communicate to all staff that it respects workers’ rights to freedom of association to join and form trade unions at this difficult time. The company should also communicate that it will engage in dialogue and negotiate with worker representatives and their unions through this difficult time.

Teleperformance and its clients have a responsibility to the communities where its contact centers are located. TP sites must not become a contagion points contributing to spread of the virus around the community. We call on you and your clients to act.