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T-Mobile workers face tremendous pressure to meet unrealistic performance and sales goals, forcing them to make sales at any cost. Often this pressure leads to fraudulent enrollment practices that saddle unknowing customers with extra phone lines and unneeded services.

The root of the problem? T-Mobile workers have a ‘metrics system’ of sales metrics or goals that often change without warning - an excellent month of sales might look inadequate the next month, and vice versa.

According to a brand-new report, after just one bad month, T-Mobile workers can end up in nearly inescapable sales goal ‘debt’ that gradually decreases their pay over time:

Workers report that they have been disciplined or made to attend sales “coaching” meetings on their days off for missing goals. One said, “If you don't meet your goals you get lower hours, and when you have less hours it becomes harder to meet your goals. It becomes a cycle hard to get out of.”

T-Mobile workers across the country are joining together as their union T-Mobile Workers United (TU) speaks out against unreasonable performance goals, and works to create a strong voice on the job.

But T-Mobile refuses to even meet with T-Mobile workers and their union to discuss how to create a metrics system that works for consumers, the workers and the company. In fact, the company actively prevents workers from even talking to one another. They even went so far as to create a legally questionable ‘fake’ union rather than acknowledge the real one and its demands for change.

It's time for T-Mobile to acknowledge their workers and meet with their union, TU. And it’s time for management stop muzzling T-Mobile workers and talk about fair metrics. T-Mobile workers have already outlined a reform agenda that could work - now it’s just about getting T-Mobile to listen.

We know we can win this fight - because one of America’s biggest companies was just forced to do the same thing for their workers and customers.

America’s biggest bank, Wells Fargo recently became mired in a scandal over aggressive sales goals that pushed its employees to create thousands of fake credit cards and bank accounts. It was only when workers organized to sound the alarm that the company reversed course and actually eliminated all sales goals.